Zakaria
Zbat

As a Workforce Management Specialist at TELUS Digital, I combine advanced analytics with strategic foresight to optimize team productivity and protect operational SLAs. With over 5 years of hands-on experience, I design scalable data visibility systems, automate complex workflows using Google Apps Script, and leverage AI-driven insights to neutralize performance anomalies before they impact the business. I look at WFM through a macro lens, transforming raw spreadsheet data into high-level strategy that drives efficiency and keeps cross-functional teams aligned.

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